TERMS & CONDITIONS

General

These Terms & Conditions govern access to and use of the Vulpera website and purchases made through www.vulpera.com. By using the website or placing an order, the customer agrees to these Terms & Conditions and the applicable Vulpera policies.

Company Details

Vulpera Lifestyle Private Limited

CIN: U47711PN2024PTC233005

GSTIN: 27AAKCV3326R1ZL

Registered/Principal Business Address: Gat No. 1570, Shelar Wasti, Chikhali, Pune, Maharashtra – 411019.

Website: www.vulpera.com

Products, Information and Pricing

Vulpera makes reasonable efforts to ensure that product descriptions, specifications, photographs, colours and other information are accurate and useful. Actual product colours may vary slightly depending on the customer’s screen, device settings and photography conditions.

Minor variations in fabric texture, embroidery, printing, silicone or TPU application, finishing and appearance may occur as part of normal manufacturing processes. Such minor variations do not automatically constitute a manufacturing defect. This provision does not limit a customer’s rights where a product is materially different from what was advertised or is otherwise defective.

Prices, product availability, promotions and offers may change from time to time. The final payable amount, including applicable taxes, discounts and charges, will be displayed before order confirmation.

Payments

Payments are processed through CCAvenue and other payment methods made available at checkout.

UPI and Net Banking payments are eligible for the applicable additional 5% discount. Credit/Debit Card and EMI payments do not receive this additional 5% discount.

COD orders attract an additional ₹50 COD/convenience charge.

Promotional Offers

Vulpera may offer promotional discounts, coupon codes and campaigns from time to time. The 10% signup/newsletter coupon is subject to its applicable terms. Unless specifically stated otherwise, promotional offers and discount codes cannot be combined or stacked.

Cancellation

Orders may be cancelled before dispatch. Prepaid orders cancelled before dispatch are eligible for a 100% refund to the original payment method. Once an order has been dispatched, cancellation will generally not be accepted, subject to applicable consumer rights.

Returns and Exchanges

Vulpera does not offer returns or exchanges for change of mind, colour preference, design preference, incorrect product selection or normal size/fit preference.

An eligible return, exchange or replacement request may be raised where the wrong product has been delivered, the wrong colour or design has been delivered, the product has a manufacturing defect, the product has been damaged during delivery, or the product is materially different from what was advertised.

All eligible return, exchange or replacement requests must be raised within 48 hours of delivery. Customers must provide clear photographs/videos and other supporting information reasonably required to assess the issue.

Eligible products must be unused, unworn and unwashed, with original tags and original packaging intact. An unboxing video is strongly recommended, particularly for transit-damage or wrong-product claims, but the absence of an unboxing video does not by itself prevent a legitimate claim from being considered.

Where the issue is attributable to Vulpera, Vulpera will bear the applicable return or replacement shipping cost.

Replacement is generally the preferred remedy for an eligible product issue. A maximum of one replacement or exchange per order will generally be permitted.

All requests are subject to this policy and applicable consumer laws.

Customised Products

Vulpera offers customisation options including custom text or name, text colour from the available options, cap colour from the available options and font style from the available options.

Customers are provided with an animated 3D preview before confirming a customised order.

3D Preview Disclosure

The 3D preview is a digital representation of the customised cap and is provided to help customers visualise their selected options. The final physical product may have slight variations in colour, texture, embroidery appearance, positioning and overall finish due to differences between digital rendering and actual manufacturing. These variations do not affect the intended design or quality of the customised product.

The customer is responsible for reviewing and approving the selected customisation before production.

Once the customer has approved the customisation and production has commenced, the customised order cannot be cancelled, returned or exchanged due to change of mind or customer-selected options.

If Vulpera produces the customised product incorrectly compared with the customer-approved design, the issue remains eligible under the applicable replacement policy.

Vulpera reserves the right to reject customisation content that is unlawful, infringing, abusive, obscene, defamatory, hateful or otherwise prohibited.

Intellectual Property

All Vulpera-owned website content, including the Vulpera name, logo, graphics, photographs, videos, product descriptions, website design, original creative material and customisation interface, is protected by applicable intellectual-property laws.

Vulpera Lifestyle Private Limited is authorised to use the relevant Vulpera brand intellectual property owned or registered through Durasign Brand Solutions Private Limited.

Third-party intellectual property remains the property of its respective owners.

Licensed Collections

Products featuring Marvel, Disney, Garfield, FC Barcelona, PSG, Juventus and other third-party properties are offered under applicable licensing or authorisation arrangements. Vulpera does not claim ownership of the underlying third-party character, club or franchise intellectual property.

Reviews and User Content

Customers may submit reviews and other content through the website. Customers must not submit unlawful, defamatory, abusive, infringing or misleading content. Vulpera reserves the right to moderate or remove content that violates applicable policies or law.

Fraud, Misuse and Order Verification

Vulpera may refuse, cancel or require additional verification for orders where there are reasonable indicators of fraud, misuse, payment risk or repeated abuse of promotional, COD, return or exchange policies, subject to applicable law.

COD and RTO

Repeated refusal or failure to accept COD deliveries may result in COD being restricted for future orders. Vulpera will not impose an arbitrary RTO penalty.

Third-Party Services

The website uses third-party services for payment processing, shipping, tracking, inventory, marketing, analytics, reviews, customisation and other functions. The processing of personal information by such providers is subject to the applicable privacy practices and terms of those providers.

Force Majeure

Vulpera will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, strikes, governmental restrictions, transportation disruptions, technical failures, pandemics or other force majeure events.

Governing Law

These Terms & Conditions are governed by the laws of India, subject to applicable consumer protection laws and jurisdictional requirements.

Policy Updates

Vulpera may update these Terms & Conditions and other website policies from time to time. The latest version published on the website will apply to future transactions.

Grievance Redressal

Grievance Officer: Ravita

Designation: Grievance Support Manager

Email: care@vulpera.com

Phone: +91 96070 01290

Working Hours: 10:00 AM–6:00 PM