REFUND POLICY

Vulpera follows a replacement-first approach for eligible product issues.

When a Refund May Apply

1. A prepaid order is cancelled before dispatch.

2. An eligible product issue is approved and replacement is not possible or appropriate.

3. A refund is otherwise required under the applicable policy or law.

Prepaid Order Cancellation Refund

A prepaid order cancelled before dispatch is eligible for a 100% refund of the amount paid to the original payment method. Vulpera will not deduct a payment-gateway charge from an approved cancellation refund.

Refund for an Eligible Product Issue

Where an eligible product issue is approved, replacement will generally be the preferred resolution. A refund may be provided where replacement is not possible or appropriate.

Refund Processing

Approved refunds will generally be initiated within 7 business days after approval or completion of any required inspection, subject to payment gateway, bank or financial institution processing timelines.

COD Orders

For COD orders cancelled before dispatch, there is no payment to refund because payment has not been collected.

Return/Exchange Claims

Eligible return, exchange or replacement requests must be raised within 48 hours of delivery and are subject to the Return and Exchange terms contained in the Terms & Conditions section below.

All refunds remain subject to applicable consumer laws and the terms of this policy.