CANCELLATION POLICY

Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched.

For prepaid orders cancelled before dispatch, 100% of the amount paid will be refunded to the original payment method. Vulpera will not deduct a payment-gateway charge from an approved cancellation refund.

Cancellation After Dispatch

Once an order has been dispatched, cancellation will generally not be accepted, subject to applicable consumer rights.

Customised Orders

Customised orders may be cancelled only before production begins. Once the customer has approved the customisation and production has commenced, cancellation is not permitted due to change of mind or customer-selected options.

COD Orders

COD orders cancelled before dispatch do not involve a refund because payment has not been collected.

How to Request Cancellation

To request cancellation, contact care@vulpera.com or +91 95611 16268 between 10:00 AM and 6:00 PM. Cancellation requests are subject to order status and the terms of this policy.

Important

Cancellation rights and remedies remain subject to applicable consumer laws.