At Vulpera, we prioritize your satisfaction and aim to make our return, exchange, and refund process as straightforward as possible. Please review the following guidelines carefully:

1. Eligibility for Refunds/Returns

• To be eligible for a refund, return, exchange, or replacement, the item must be unused, in its original packaging, and in the same condition as received.
• Return, exchange, or replacement requests must be raised within 48 hours of delivery.
• All return, exchange, replacement, and refund requests are subject to the Return and Exchange terms contained in the Terms & Conditions section below.
• All refunds remain subject to applicable consumer laws and the terms of this policy.

2. Return/Exchange Claims

Eligible return, exchange, or replacement requests must be raised within 48 hours of delivery and are subject to the Return and Exchange terms contained in the Terms & Conditions section below.

All refunds remain subject to applicable consumer laws and the terms of this policy.

3. Return/Exchange Process

• If you wish to return or exchange an item, please contact our customer support team within 48 hours of receiving the product.
• Our team will review your request and, if eligible, provide you with instructions on how to proceed with the return, exchange, or replacement process.
• The product may be subject to inspection before a return, exchange, replacement, or refund is approved.

4. Refund Processing

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to the original method of payment within the applicable processing timeframe.
• Refunds are subject to applicable consumer laws and the terms of this policy.

5. Return Shipping

• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
• Where applicable, our customer support team will provide the necessary return shipping instructions.

6. Exchanges

• Exchanges for the same item in a different size or color are subject to availability.
• If the desired size or color is not available, you may select a similar product from our latest available stock, subject to applicable terms and availability.

7. Our Commitment

Our commitment is to ensure a smooth and hassle-free return, exchange, replacement, and refund experience for our valued customers. We encourage customers to review the applicable Terms & Conditions before raising a claim.