At Vulpera, we prioritise your satisfaction and aim to make our refund process as straightforward as possible. Please review the following guidelines for our refund policy:

• To be eligible for a refund or return, the item must be unused, in its original packaging, and in the same condition as received.

• Returns or exchanges must be initiated within 3 days of receiving the product.

• If you wish to return or exchange an item, please contact our customer support team within 3 days of receiving the product.

• Our team will provide you with instructions on how to proceed with the return or exchange process.

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to the original method of payment within a specified timeframe.

• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

• Exchanges for the same item in a different size or color are subject to availability. If the desired item is not available, you can select a similar product from our latest stock.

Our commitment is to ensure a smooth and hassle-free refund process for our valued customers.