PRIVACY POLICY

Introduction

Vulpera Lifestyle Private Limited respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, why we collect it, how we use it, the service providers that may process it, and the choices available to customers.

Information We May Collect

1. Name.

2. Email address.

3. Mobile number.

4. Billing and shipping address.

5. Account and login information, where applicable.

6. Order, transaction and purchase information.

7. Payment-related information processed through payment service providers.

8. COD and order-verification information.

9. Customisation selections and customer-provided customisation content.

10. Customer-support communications and records.

11. Website usage, browsing and interaction information.

12. Cookies and similar technologies.

13. Marketing and signup information.

14. Abandoned-cart information, where applicable.

15. Analytics, advertising and campaign-performance information, where applicable.

How We Use Information

1. To process and fulfil orders.

2. To process payments and COD orders.

3. To arrange shipping and delivery.

4. To provide order tracking.

5. To provide customer support.

6. To process eligible cancellations, returns, exchanges and refunds.

7. To manufacture and fulfil customised products.

8. To verify orders and prevent fraud or misuse.

9. To operate, maintain and improve the website.

10. To analyse website performance and customer behaviour.

11. To send transactional communications.

12. To send promotional communications by email, WhatsApp or SMS where applicable.

13. To communicate abandoned-cart reminders where applicable.

14. To conduct newsletter campaigns.

15. To conduct advertising, remarketing and campaign measurement through applicable platforms.

16. To personalise or improve customer experiences where applicable.

17. To comply with legal, regulatory, accounting and dispute-resolution requirements.

Third-Party Service Providers

Vulpera uses third-party platforms and service providers to operate the website and fulfil customer orders. These may include Shopify, CCAvenue, Shiprocket, AfterShip, KwikPass/Kwik COD, GoFrugal, EasyEcom, Klaviyo, Interakt, Microsoft Clarity, Judge.me, Zepto Product Personalizer, Instafeed, Search & Discovery, Flow, Forms, Candy Rack, Payflow and other services enabled on the website.

The final live configuration may determine which of these services actually process personal information. Vulpera will update this policy as required to accurately reflect the live technology stack.

Cookies, Analytics and Tracking

Vulpera may use cookies, pixels, analytics tools and similar technologies to operate the website, remember preferences, understand website usage, improve the customer experience and measure marketing performance.

Third-party analytics or advertising technologies may collect information such as device information, IP address, browser information, pages viewed, interactions and campaign-related information, subject to the applicable technology and provider.

Marketing Communications

Where permitted and applicable, Vulpera may send promotional communications through email, WhatsApp or SMS. Customers may use the available unsubscribe or opt-out mechanisms to stop promotional communications. Transactional and service-related communications may still be sent when necessary to fulfil an order or provide customer support.

Data Sharing

Personal information may be shared with service providers and partners where reasonably necessary to operate the website, process payments, fulfil orders, deliver products, provide tracking, support marketing and analytics, prevent fraud, provide customer support or comply with law. Vulpera does not sell personal information to third parties.

Data Security

Vulpera takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, loss or disclosure. No method of transmission or storage can be guaranteed to be completely secure.

Data Retention

Personal information will be retained for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, legal, tax, fraud-prevention, dispute-resolution and other legitimate business requirements.

Customer Privacy Rights

Subject to applicable law, customers may have rights relating to access, correction, deletion, withdrawal of applicable consent and other rights concerning their personal information. Requests may be made by contacting care@vulpera.com.

Children

Vulpera does not knowingly seek to collect personal information from children in violation of applicable law. Where an applicable transaction or service involves a minor, the required consent or supervision should be provided by the parent or lawful guardian.

Policy Changes

Vulpera may update this Privacy Policy from time to time. The updated version will be published on this page with the revised effective date, where applicable.

Privacy Contact

For privacy-related questions or requests, contact care@vulpera.com.